Terms applicable to partner Properties
Consolidated version — July 2026. Supersedes any earlier version.
These terms supplement the partnership agreement signed between Eydenn and the Property. In the event of any discrepancy, the partnership agreement prevails.
1. Eydenn's role and nature of the relationship
Eydenn acts exclusively as an intermediary. The accommodation contract is concluded directly between the Traveller and the Property. Eydenn is neither the accommodation provider, nor a travel organiser, nor a party to the accommodation contract.
The relationship is non-exclusive. The Property remains free to market its accommodation through any other channel.
2. Commission
The commission due to Eydenn is fifteen per cent (15%) of the accommodation price, inclusive of all taxes. This rate is unique and applies to all confirmed bookings. Any derogation is subject to a written amendment signed by the parties.
No registration, subscription or membership fee is due by the Property. Eydenn is remunerated only on confirmed bookings.
Eydenn operates no visibility auction and imposes no loyalty discount. The commission rate cannot be increased in exchange for better ranking.
3. Collection and absence of payout
The Traveller pays Eydenn online a deposit equal to the amount of the commission. The Traveller pays the balance directly to the Property during the stay.
Eydenn neither collects nor holds any sum on behalf of the Property and owes it no payout, whether periodic or one-off. Correspondingly, the Property owes Eydenn no commission on confirmed bookings, this being fully covered by the deposit.
3.1 Deduction of the deposit. The Property undertakes to deduct the deposit from the total price and to charge the Traveller only the balance stated on the booking voucher issued by Eydenn. Any sum collected in excess is returned to the Traveller without delay, upon simple notification by Eydenn.
3.2 Currency. The reference currency is the US dollar (USD): accommodation prices are communicated and invoiced in USD. The price shown to the Traveller may be subject to an indicative conversion into another currency, with no effect on the USD price due to the Property.
4. Booking and service fee
Eydenn charges the Traveller a booking and service fee, distinct from the accommodation price and from the commission. This fee is borne exclusively by the Traveller and in no way reduces the accommodation price due to the Property.
5. Payment guarantee
For each confirmed booking, a payment guarantee allows the Property to apply its own cancellation terms to the balance directly to the Traveller. The Property may only use this guarantee within the limits of the cancellation terms it has communicated to Eydenn and which have been disclosed to the Traveller before booking. Any charge exceeding these limits engages the Property's sole liability. Eydenn is neither guarantor, nor surety, nor payment intermediary in respect of the balance.
6. Cancellation terms
6.1 Deposit and service fee. The terms applicable to the deposit and to the booking and service fee are those defined by Eydenn's Terms of Sale: refund of the deposit up to thirty (30) days before arrival, and full refund for a cancellation within twenty-four (24) hours of booking.
6.2 Balance of the stay. The Property's own cancellation terms apply to the balance. They are communicated to Eydenn and disclosed to the Traveller before booking. Any change to these terms requires thirty (30) days' notice. The terms applicable to a booking are those in force on its date; no change may be applied retroactively to a confirmed booking.
7. Property withdrawal
A withdrawal is any cancellation at the Property's initiative as well as any inability to honour a confirmed booking, including overbooking, closure, works or unavailability of the booked accommodation.
The Property informs Eydenn without delay of any withdrawal and cooperates in good faith to find a replacement solution.
Where no replacement accommodation is accepted by the Traveller, the Property owes Eydenn an indemnity equal to the commission that would have been due, plus non-recoverable payment fees. This indemnity is invoiced within forty-eight (48) hours and payable within thirty (30) days. It is not due where the withdrawal results from unavoidable and extraordinary circumstances at the destination, or where the Traveller accepts the replacement accommodation offered.
8. Content, prices and availability
- Provide accurate, complete and up-to-date information about the property, accommodation, services and prices.
- Publish real, non-misleading photographs to which the Property holds the rights.
- Keep availability up to date. Any booking confirmed on the basis of communicated availability binds the Property.
- Record no fictitious listing or duplicate.
- Communicate the amount and terms of local taxes payable on site.
The Property grants Eydenn, free of charge and for the duration of the relationship, the right to reproduce and display the content provided on the Platform and on Eydenn's communication media.
9. Rate consistency
Eydenn imposes no rate-parity clause. The Property remains free to set its pricing policy across all its channels. It nevertheless undertakes not to publicly display, on its own booking website, a total price lower than the one offered on the Platform for identical dates, accommodation category and services.
10. Service obligations
- Honour any confirmed booking under the communicated conditions.
- Provide a welcome and services consistent with the published description.
- Respond to requests from Eydenn and Travellers relating to a booking within forty-eight (48) hours.
- Apply no hidden fee or unannounced supplement.
- Hold and maintain the authorisations, licences and insurance required locally, and provide evidence on request.
- Not solicit the Traveller to bypass the Platform for the current booking.
- Use Travellers' data only for the purpose of performing the booked stay.
11. Validation, suspension and delisting
Every property is subject to prior review and is only published after validation by Eydenn. Eydenn remains the sole decision-maker regarding publication, its continuation and the editorial presentation.
Eydenn may suspend the publication of the Property — which then ceases to be bookable — in the following cases:
- withdrawal indemnity unpaid thirty (30) days after the invoice is issued;
- use of the payment guarantee beyond the communicated terms;
- charging the Traveller an amount higher than the balance, despite notification;
- inconsistent prices, availability not honoured, inaccurate information or misleading photographs;
- serious or repeated Traveller complaints, or suspected fraud.
Three (3) withdrawals recorded over a rolling twelve (12) month period result in the permanent delisting of the Property.
Bookings confirmed before the effective date of suspension or delisting are honoured under the conditions initially agreed. Failing that, they constitute a withdrawal within the meaning of article 7.
12. Personal data and confidentiality
Each party acts as data controller for the processing it carries out and complies with the applicable data-protection regulations.
The parties undertake not to disclose the financial terms of their relationship or any non-public information obtained in connection with it, during its term and for two (2) years thereafter.
13. Term, termination and governing law
The relationship takes effect upon signature of the partnership agreement for a term of twelve (12) months, renewable by tacit renewal. Either party may terminate it in writing on thirty (30) days' notice.
These terms are governed by English law. Any dispute not resolved amicably within thirty (30) days falls under the exclusive jurisdiction of the courts of England and Wales.
Eydenn may amend these terms on thirty (30) days' notice. The terms applicable to a booking are those in force on its date.